Returns & Refunds Policy
At SEEKTOOL, we want you to shop with confidence and enjoy a simple, transparent, and reliable after-sales experience.
If you're not completely satisfied with your purchase or receive a product with a quality issue, we're here to help find the right solution under this Return & Refund Policy.
To give you plenty of time to experience our tools, we also offer an additional 60-Day Money-Back Guarantee on products purchased directly from the official SEEKTOOL AU website.
This guarantee is an additional benefit voluntarily provided by SEEKTOOL and does not limit or replace any consumer rights you may have under applicable law.
Please review the policy below for details on return eligibility, procedures, and refunds.
1. Return Policy
If you would like to return a product, please contact us first at:
Our Customer Service team will provide return instructions based on your order, the applicable return policy, and relevant legal requirements.
Please note:
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Contact our Customer Service team to obtain return authorisation before sending anything back.
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Our team will provide the correct return address and instructions.
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Do not ship your return to the original shipping address unless instructed to do so.
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Once your return is approved, please send the item back within 14 days following the instructions provided by our team.
These requirements do not limit any mandatory consumer rights you may have under applicable law.
2. 60-Day Money-Back Guarantee
In addition to your rights under applicable law, SEEKTOOL offers a 60-Day Money-Back Guarantee on products purchased directly from our official AU website.
How Does the 60-Day Money-Back Guarantee Work?
Starting the day your SEEKTOOL product is delivered, you'll have a full 60 days to put it to the test.
Whether the product doesn't meet your expectations or you've simply changed your mind, you can contact us within 60 days to request a return.
We'll cover the return postage and give you a full refund. No explanation needed.
Who Pays for Return Postage?
SEEKTOOL covers all return postage costs.
Whether the product doesn't match its description or you've simply changed your mind, you can return it for free within 60 days.
We'll provide a prepaid return postage label, so you won't have to pay for return postage. There are no restocking fees, return processing fees, or hidden handling charges.
Does the Product Have to Be Brand New or in Its Original Packaging?
Not at all! Trying it out is the whole point.
We encourage you to put your SEEKTOOL tools to work on real home improvement, installation, and repair projects. Minor signs of wear from normal use won't affect your return eligibility.
Please keep the original product box during the 60-day period so you can safely pack the tool and its accessories for return postage.
Your product does not need to be brand new or unused to qualify for a return.
How Long Does It Take to Get My Refund?
Once your returned parcel arrives at our warehouse, we'll initiate your refund right away.
Your refund will be issued to your original payment method. The time it takes for the funds to appear in your account depends on your bank, PayPal, or other payment provider.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
To help us resolve the issue quickly, please provide:
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Your order number
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A brief description of the issue
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Clear photos or videos showing the problem
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Photos of the packaging if it arrived damaged
Depending on the situation, we may offer:
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Troubleshooting and technical support
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Free replacement parts or accessories
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A free product replacement
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A full or partial refund
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Free return postage if the item needs to be sent back
If we confirm that the issue was caused by a product defect, shipping damage, or an error on our part, we'll provide an appropriate solution and cover any costs for which we're responsible.
Any rights to repair, replacement, refund, or other remedies provided by applicable law for defective or nonconforming products are not limited by the duration of our additional voluntary guarantee.
4. How to Request a Return
To request a return, please email us at:
Please provide the following information whenever possible:
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Your order number
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Your full name
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The email address used to place the order
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Your delivery address
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Your return request and any relevant details
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Photos or videos if the product is damaged or defective
Once we receive your request, our Customer Service team will review it and provide the appropriate return instructions.
If you've received a defective or incorrect item, providing the relevant details will help us resolve the issue more quickly.
5. Packaging Your Return
Please pack your return carefully to help prevent damage during shipping.
We recommend that you:
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Use the original packaging whenever possible.
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Securely pack all included accessories.
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Remove or cover any old shipping labels.
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Use sufficient protective materials to prevent the item from moving during transit.
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Attach the return label provided by our Customer Service team.
We recommend keeping and using the original packaging. If you no longer have it, please use suitable alternative packaging to ensure the product is properly protected during return postage.
If inadequate packaging causes damage during transit, we may reasonably adjust the refund amount based on the actual loss. This does not affect your rights under applicable law.
6. Shipping Your Return
Once your return has been approved, please follow the instructions provided by our Customer Service team.
When sending your return:
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Use only the return address provided by our team.
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Do not send the parcel to the original shipping address unless instructed.
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If a prepaid return postage label has been provided, please use it.
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Keep your shipping receipt and tracking number.
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Provide tracking information if requested.
Returns sent without prior authorisation may experience delays if we cannot identify or verify the order.
Any costs associated with other types of returns will be handled in accordance with the applicable policy and legal requirements.
7. Refunds
Once your returned item arrives at our warehouse, we'll carry out any necessary verification and inspection in accordance with the applicable return policy.
Eligible refunds will be issued to the original payment method.
After a refund has been processed, the time it takes to appear in your account may vary depending on your bank, PayPal, or other payment provider.
Please note:
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Refunds will be issued to the original payment method.
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Your bank or payment provider may require additional time to post the refund to your account.
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No depreciation fees will be charged for minor signs of wear resulting from normal use.
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If a product has been significantly damaged through misuse, is missing essential accessories, or has been damaged during return postage due to inadequate packaging, reasonable deductions may apply based on the actual loss.
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Refunds of original shipping charges and other applicable fees will be handled according to the relevant policy, individual order circumstances, and applicable law.
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Where applicable law requires refunds to be processed within a specific timeframe, we will comply with those requirements.
8. Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
We'll do our best to help if your order has not yet been processed or shipped.
Because we process orders quickly, cancellation may no longer be possible once your order has been shipped.
If your order has already shipped, you may request a return after receiving the parcel, subject to this policy.
9. Exchanges
We cannot guarantee direct exchanges for every order.
If you need a different model, replacement parts, or assistance with a defective product, please contact us at:
Our Customer Service team will recommend the most appropriate solution based on your situation.
Depending on the circumstances, available options may include:
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Free replacement parts or accessories
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A replacement of the same product
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Assistance with switching to a different model
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Returning the product for a refund and placing a new order
Where a product defect or other issue gives rise to a legal right to a remedy, we will comply with applicable law.
10. Returns That May Not Be Eligible
Depending on the type of return and the applicable policy, a return request may be declined or the refund amount may be reasonably adjusted in the following situations:
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The return request is submitted after the applicable return period, and no other statutory remedy applies.
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The item is returned without prior authorisation and the order cannot be verified.
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Essential parts or accessories are missing.
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The product has been significantly damaged through misuse or improper handling.
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The product has been modified, repaired, or disassembled without authorisation.
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The product is damaged during return postage due to inadequate packaging.
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The condition of the returned item prevents the necessary verification or inspection.
These limitations do not affect any mandatory consumer rights under applicable law.
Nothing in this section excludes any refund, repair, replacement, or other remedy that must be provided by law.
11. Taxes, Duties, and Shipping Charges
The total amount displayed at checkout includes all applicable charges clearly stated on our website.
Depending on your order, these may include:
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Applicable GST
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Standard shipping fees
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Import duties
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Other clearly disclosed customs-related charges
Unless otherwise stated at checkout, you should not be required to pay additional delivery-related fees when receiving your order.
Any other fees or charges related to refunds will be handled in accordance with the applicable policy and legal requirements.
12. Your Consumer Rights
SEEKTOOL respects and complies with applicable consumer protection laws.
Under Australian consumer law, you have legal rights relating to product quality, product descriptions, delivery, warranties, and other matters.
These rights may include repair, replacement, refunds, or other remedies provided by applicable law.
Any additional voluntary guarantees offered by SEEKTOOL are provided on top of your legal rights and do not limit, replace, or reduce any mandatory consumer protections.
If any provision of this policy conflicts with applicable mandatory legal requirements, those legal requirements will take precedence.
13. Need Help?
If you have any questions about returns, refunds, product issues, exchanges, order cancellations, or after-sales support, please contact us at:
Our Customer Service team is here to help.
To help us assist you as quickly as possible, please include your order number and a brief description of your request.